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You're not alone! Here are the most common issues Clear Mornings users encounter, with quick fixes that work. ## Translation Keys Showing Instead of Text **Symptom**: You see text like `habits.title` or `common.save` instead of actual words. **What happened**: This was a known issue in versions before v0.9.6+ where translation keys weren't loading properly on certain pages. **Quick Fix**: 1. **Hard refresh the page** - Press `Cmd+Shift+R` (Mac) or `Ctrl+Shift+R` (Windows/Linux) 2. **Clear your browser cache** - Go to Settings > Privacy > Clear browsing data 3. **Update your browser** - Make sure you're on the latest version **Fixed in v0.9.6+**: If you're still seeing translation keys, try logging out and back in. This forces a complete app reload with fresh translations. **Still broken?** Check your browser's console (F12 > Console tab) for errors. If you see locale-related errors, try switching your language in Settings and switching back. --- ## Data Not Syncing **Symptom**: Changes you make on one device don't appear on another, or habits/food logs seem stuck. **Common Causes**: - Poor internet connection - Browser cache holding old data - Session expired **Quick Fixes**: ### Step 1: Check Your Connection - Look for the sync icon in the top right - If it's spinning endlessly, your internet may be unstable - Try switching from WiFi to cellular (or vice versa) ### Step 2: Force a Refresh ``` 1. Close all Clear Mornings tabs 2. Clear your browser cache 3. Reopen Clear Morning 4. Log in again ``` ### Step 3: Check Session Status - If you see a "Session expired" message, just log back in - Your data is safe in the database - it just needs a fresh connection **Multi-Device Sync**: Changes can take 5-10 seconds to sync between devices. If you're rapidly switching between phone and desktop, give it a moment before assuming data is lost. **Still not syncing?** This might be a Row Level Security (RLS) policy issue. See our [Data Privacy & Security](/kb/troubleshooting/data-privacy) guide or contact support. --- ## Sign-In Problems **Symptom**: The code never arrives, the code is rejected, or you're stuck on the sign-in screen. There are no passwords in Clear Mornings. You sign in with a 6-digit code we text you, or with Google, Apple or Facebook. **For phone sign-in**: 1. **Check the number** - sign-in is US numbers only, and the field already supplies the +1 2. **Check filtered messages** - some carriers file automated texts separately 3. **Wait 30 seconds for Resend** - the link appears after the cooldown 4. **You get one resend** - after that, go back and start a fresh attempt 5. **Use the newest code** - resending makes the previous one stop working **For Google, Apple or Facebook**: 1. **Use the same button you used the first time** - the account is tied to that provider 2. **Avoid in-app browsers** - a link opened inside Instagram or Facebook often can't complete the handoff; open it in Safari or Chrome 3. **Try a private window** - rules out an extension interfering **Sessions refresh themselves.** Ordinary use won't sign you out. Clearing site data, using a private window, or signing out will. Sessions are per device. See our dedicated [Authentication Troubleshooting](/kb/troubleshooting/authentication-help) guide for more. --- ## Habits Not Saving **Symptom**: You check off a habit or create a new one, but it disappears or doesn't stick. **Instant Fixes**: ### Check 1: Network Connection - Habit saves require internet - Look for a red "offline" indicator - If offline, your save is queued and will sync when you're back online ### Check 2: Habit Count Habit count is **unlimited on every plan** (Free and Member), so a habit failing to save is never a plan-limit issue — check your connection (above) and browser storage (below) instead. ### Check 3: Browser Storage ``` 1. Open browser DevTools (F12) 2. Go to Application > Storage 3. Check if "Clear Mornings" storage is near quota 4. If yes, clear old data or upgrade browser ``` ### Check 4: Form Validation - Habit name required (1-100 characters) - Category required (Recovery/Exercise/Nutrition) - Goal must be a positive number **Duplicate Habit Names**: You can't have two habits with the exact same name in the same category. If your save is failing, try a unique name. **Advanced debugging**: 1. Open DevTools Console (F12 > Console) 2. Try saving the habit again 3. Look for red error messages 4. Screenshot and send to support if you see database errors --- ## Barcode Scanner Not Working **Symptom**: Camera won't open, or barcode scanning doesn't recognize products. **Browser Permissions**: ``` 1. Browser will ask for camera permission - ALLOW it 2. If you accidentally blocked it: - Chrome: Click the lock icon in address bar > Camera > Allow - Safari: Settings > Websites > Camera > Allow for Clear Morning - Firefox: Address bar > Permissions > Camera > Allow ``` **Device Compatibility**: - **iOS Safari**: Works on iOS 14+ - **Android Chrome**: Works on Android 9+ - **Desktop**: Requires webcam **Common Issues**: ### "Camera not found" - Your device doesn't have a camera (or browser can't access it) - Try manual barcode entry instead (type the numbers) ### "Barcode not recognized" - Make sure barcode is in focus and well-lit - Try holding phone further away or closer - Some specialty/international barcodes aren't in our 1.1M product database - Use "Manual Entry" as fallback ### Daily Scan Limits - **Free**: 5 scans/day - **Member**: Unlimited **Battery Saver Mode**: Some phones disable camera features in battery saver mode. Disable it temporarily if scanning isn't working. --- ## Voice Recording Issues **Symptom**: Voice logging won't record, or transcription is inaccurate. **Browser Requirements**: - **Supported**: Chrome, Edge, Safari 14.5+ - **NOT Supported**: Firefox (doesn't support MediaRecorder API reliably) **Microphone Permissions**: ``` 1. Browser will ask for microphone permission - ALLOW it 2. If blocked: - Chrome: Lock icon > Microphone > Allow - Safari: Settings > Websites > Microphone > Allow ``` **Recording Best Practices**: - **Speak clearly** - 6-12 inches from microphone - **Quiet environment** - Background noise confuses transcription - **English only** - Whisper AI is optimized for English (multilingual support coming) - **Keep it under 60 seconds** - Longer recordings take longer to process **Daily Voice Log Limits**: - **Free**: 1 voice log/day - **Member**: Unlimited **Transcription Issues**: - If transcription is wildly wrong, try typing it manually - Technical food terms work better than slang ("chicken breast" > "chicky") - Numbers should be spelled out for better accuracy ("two hundred grams" > "200g") **Mobile Safari Quirk**: On iOS, voice recording only works in Safari. Chrome/Firefox on iPhone won't have microphone access for web apps. --- ## Quick Troubleshooting Checklist Before contacting support, try these 5 steps: - [ ] **Hard refresh** - `Cmd+Shift+R` / `Ctrl+Shift+R` - [ ] **Check internet connection** - Is it stable? - [ ] **Clear browser cache** - Settings > Privacy > Clear Data - [ ] **Try incognito/private mode** - Rules out extensions - [ ] **Check browser console** - F12 > Console for errors Still stuck? See our other troubleshooting guides: - **[Authentication Help](/kb/troubleshooting/authentication-help)** - Login, OAuth, session issues - **[Data Privacy & Security](/kb/troubleshooting/data-privacy)** - RLS, data export, account deletion - **[Subscription & Billing](/kb/troubleshooting/subscription-billing)** - Tier limits, upgrades, cancellations --- ## Need More Help? Can't find your issue here? - **Search the Knowledge Base** - Use the search bar above - **Check FAQ** - [Frequently Asked Questions](/faq) - **Contact Support** - [Submit a support ticket](/support) - **Community Discord** - Get help from other users (link in footer) **When contacting support**, include: - Your browser and version (e.g., "Chrome 120.0.6099") - What you were trying to do - Error messages (screenshot the console!) - Steps you've already tried 25:["$","$L17",null,{"size":"md","py":"xl","children":["$","$L19",null,{"gap":"xl","children":[["$","$L2f",null,{"children":["$","$L1c",null,{"href":"/es/kb/troubleshooting","underline":"never","style":{"display":"flex","alignItems":"center","gap":4},"children":[["$","svg",null,{"ref":"$undefined","xmlns":"http://www.w3.org/2000/svg","width":18,"height":18,"viewBox":"0 0 24 24","fill":"none","stroke":"currentColor","strokeWidth":2,"strokeLinecap":"round","strokeLinejoin":"round","className":"tabler-icon tabler-icon-arrow-left ","children":["$undefined",["$","path","svg-0",{"d":"M5 12l14 0"}],["$","path","svg-1",{"d":"M5 12l6 6"}],["$","path","svg-2",{"d":"M5 12l6 -6"}],"$undefined"]}],["$","$L1b",null,{"size":"sm","children":["Back to ","Troubleshooting"]}]]}]}],["$","$L30",null,{"children":[["$","$L1c",null,{"href":"/es/kb","children":"Knowledge Base"}],["$","$L1c",null,{"href":"/es/kb/troubleshooting","children":"Troubleshooting"}],["$","$L1b",null,{"children":"Common Issues & Solutions"}]]}],["$","$L31",null,{"p":"xl","radius":"md","withBorder":true,"children":["$","$L32",null,{"rawContent":"$33","locale":"es"}]}],"$L34"]}]}]