SMS Consent & Opt-In

1. What This Page Documents

Clear Mornings is a fitness coaching app where members train on their own or with a coach they choose. Clear Mornings texts is one SMS program: texts from Clear Mornings and from a member's coaches, sent from Clear Mornings phone numbers. This page shows every place a person agrees to it, the exact words they see, how often they are texted, the record we keep and how they opt out.

Texts are optional and never turned on automatically. Nothing in the program is sent to a number until its owner agrees in the app or by replying ACCEPT or YES to a coach's invitation, as described below.

2. Who Sends and Who Receives

Clear Mornings sends workout, meal plan and food log reminders, schedule and plan updates, grocery lists and news about a coach request. A member's coaches send messages, check-ins and pay links, and the member can reply. Every recipient agreed to texts from their own number: in the app after verifying it with a sign-in code, or by replying ACCEPT or YES to a coach's invitation. There are no marketing or promotional sends, and no purchased or third-party contact lists are ever used.

Two texts from Clear Mornings as a member receives them, the evening before a workout and the day after one they missed:

3. Exact Consent Language

Every place in section 4 shows an unticked box labeled "Text me from Clear Mornings", or a "Turn on texts" button, with this disclosure beside it (the last four digits of the member's verified number are filled in):

The two links open our SMS Terms and Privacy Policy. Where the ask names a coach, the label reads "Text me from Clear Mornings, including messages from [coach]", with the coach's first name. Ticking the box or tapping the button is the member's express written consent to Clear Mornings texts at that number. Agreeing is not a condition of using Clear Mornings.

4. Where Members Agree in the App

Each place below appears only to a signed-in member who has verified their phone number with a sign-in code, and only while they have not already agreed. After a tick or a tap, the place says "A text is on its way to the number ending in [last four digits]." and the confirmation text in section 6 is sent. Under each place, the first screenshot shows the ask and the second shows the same screen after the member agrees.

1

The first workout card

A new member with no email address on file sees the box and the disclosure on their first scheduled workout, under its day and time.

2

The Terms screen

When a member accepts our Terms of Service, the screen shows the required Terms box and, under the heading "Optional", a separate texts box with the disclosure. Leaving it unticked does not stop the member accepting the Terms.

3

Asking a coach for coaching

The request a member sends a coach shows the box, with the label naming that coach. The screen after the request is sent asks again if the box was left unticked. Sending the request never depends on the box.

4

After a coach accepts

The card that says "[coach] accepted your request." shows the box, with the label naming that coach.

5

An invitation from a coach

A person a coach invited by phone opens the link in the invitation (section 5), signs in with a code sent to their own number, and sees a card titled "Text from Coach [coach]" that reads "Coach [coach] would like to message you by text for workout reminders and check-ins.", then the disclosure, a "Turn on texts" button and a "Not now" button.

6

Features that text

A coach's meal plan that has not started yet, and the member's message thread with a coach, show the box under the feature. A coach can also tap "Ask in the app", which sends no text: the member then sees a card titled "[coach] asked to text you check-ins" with the disclosure and the buttons "Turn on texts", "No thanks" and "Not now".

7

Settings

Profile → Settings → "Texts and emails" has a "Clear Mornings texts" switch with the disclosure under it, and one switch for each of the member's coaches. Turning the main switch off ends every Clear Mornings and coach text. A coach's switch turns on only while the main switch is on, and sends no confirmation text.

5. Agreeing by Text to a Coach's Invitation

A coach who enters a client's mobile number in the Clear Mornings coach dashboard sends that number one invitation. The coach can send it again later. Nothing else is sent before the person agrees:

A reply of ACCEPT or YES is the person's consent to texts from that coach. We answer with this one text:

Tapping the link instead leads to the card in section 4, place 5. A person who replied STOP earlier is pointed to Settings in the app, and a reply of ACCEPT or YES does not turn texts back on for them.

6. Confirmation Text

Every agreement made with the box, the button or the main Settings switch is followed by this text, unless the member turned texts off themselves and back on within a day:

7. The Record We Keep

For every agreement made in the app we record the phone number, the time, the place in the app, the exact words shown in the language shown, the version of that wording and of our SMS Terms, the IP address and browser user agent, and the campaign the texts are sent under.

For a reply of ACCEPT or YES we record the phone number it came from, the time, the reply's message ID and the text of the invitation it answered.

Clients who agreed to texts from a coach before this record was introduced keep their consent. For them we hold the phone number, the time and the source of the opt-in, with no IP address, user agent or disclosure text.

We keep these records for up to 7 years, including after an account is deleted.

8. Message Frequency

Message frequency varies. How many texts a member gets depends on the workouts and plans they have and how often their coaches write to them.

9. Carrier Charges

Message and data rates may apply. Members should check with their mobile carrier for details about their plan's SMS charges. Carriers are not liable for delayed or undelivered messages.

10. How to Opt Out and Get Help

• Reply STOP to any Clear Mornings text to stop every Clear Mornings text, coach text and coach alert to that number at once. One final confirmation follows. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT, OPT OUT work the same way.
• To get texts again after a STOP, the member replies START to the number they sent STOP to, then agrees again in the app.
• Reply HELP for support information and instructions for contacting Clear Mornings.
• In the app, the "Clear Mornings texts" switch in Settings ends every text, and each coach's switch ends that coach's texts.

11. Alerts to a Coach's Own Phone

A coach can have their clients' texts and schedule alerts forwarded to their own phone. After the coach saves their number in the app and taps "Text me to turn on alerts", we send it one text:

A coach who signed up with their phone number gets the same ask in the welcome text sent to that number when their application is approved:

Nothing else is sent to that number until the coach replies ACCEPT from it. We then answer:

12. No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party. We use Twilio Inc. solely to deliver messages on our behalf, and Twilio is contractually prohibited from using this data for any other purpose. Full details are in our Privacy Policy (Section 13).

13. Required Disclosures Summary

14. Contact

For questions about Clear Mornings SMS messaging: